Refund and Cancellation Policy

In short

If a course is not right for you, tell us within 14 days of your purchase and we refund the full amount. You do not have to give a reason. There is no subscription, so there is nothing to cancel later.

1. The 14-day money-back guarantee

Every purchase, including The Complete Spa Library, comes with a 14-day guarantee. Within 14 calendar days of the payment, ask for a refund for any reason, or none, and we refund 100% of what you paid. This guarantee is given on top of your legal rights, never instead of them.

2. Your right of regret in Brazil

Article 49 of the Brazilian Consumer Protection Code gives consumers who buy online seven days to withdraw from the purchase and receive back every amount paid. Our 14-day guarantee covers that period in full: the refund is total, immediate and made through the same payment method, as article 5 of Decree 7.962/2013 requires.

3. Customers in the European Union and the United Kingdom

Consumers in the EU and the UK normally have 14 days to withdraw from an online purchase. For digital content that is supplied immediately, that right ends once supply begins, provided the consumer expressly asked for immediate supply and acknowledged that the right would be lost (article 16(m) of Directive 2011/83/EU and the UK Consumer Contracts Regulations).

At checkout we ask you to confirm exactly that, because the course is delivered within minutes of payment, and we confirm your request in the delivery email. Our 14-day money-back guarantee still applies in full, so in practice you keep the same 14 days to change your mind. If you prefer not to give that confirmation, email us before buying and we will arrange a purchase with delivery after 14 days.

4. How to ask for a refund

1. Use the withdraw from contract here page, email support@serenesbloom.com from the address you used to buy, or use the contact form and choose "Refund request".
2. Include the order reference from your confirmation email or receipt if you have it. If not, we will find the order for you.
3. That is all. No forms to post, no calls and no questions.

We confirm your request within two working days and process the refund through Stripe to the card you paid with, within 14 days at the latest. Depending on your bank, the money appears in your account within 5 to 10 working days. We cannot refund to a different card or by another method. When a refund is made, access to the refunded course ends.

Model withdrawal form

You do not have to use it, but this is the standard model form. Copy it into an email to support@serenesbloom.com, or use the withdraw from contract here page, which asks for the same details.

5. After 14 days

After the guarantee period, purchases are final, except in the cases below or where the law of your country gives you more rights, in which case the law prevails.

6. Faulty or not as described

If a lesson does not open, is incomplete, or the course clearly differs from its description, tell us and we will fix it. If we cannot fix it within a reasonable time, you are entitled to a full refund at any time, under articles 18 and 20 of the Brazilian Consumer Protection Code and the equivalent rules in other countries.

7. Payment or delivery problems

• Charged twice: we refund the duplicate payment immediately.
• Paid but received nothing: see delivery and access. If we cannot deliver, we refund you in full.
• A charge you do not recognise: look for SERENESBLOOM and write to us straight away. If you did not make the purchase, we refund it.

8. Please contact us before a chargeback

A bank dispute takes weeks and blocks your access while it is investigated. An email to us is usually solved the same day, and we never refuse a valid refund request.

9. Abuse

If the same person repeatedly buys and refunds the same course, or shares the access link before asking for a refund, we may refuse further purchases. This never affects the statutory rights described above.

Complaints

Complaints platforms. Consumers in Brazil may also use consumidor.gov.br, the official public platform for consumer complaints, or contact PROCON-SP (procon.sp.gov.br) or the PROCON of their own city. Consumers in the European Union may contact the European Consumer Centre of their country, and consumers in the United States the consumer protection office of their state. We are not signed up to a private dispute resolution scheme and none is compulsory for us.

Contact

Milleny Alves Oliveira, R. Luis Tavares, 300, Vila Guilherme, São Paulo, SP, 02050-020, Brazil
support@serenesbloom.com · +55 11 99237-0761